Privacy Policy

Last updated: March 13, 2026

1. Information We Collect

Account Information

When you create an account, we collect your email address, name, organization name, and contact information.

Usage Data

We collect information about how you interact with the Service, including pages visited, features used, and actions taken.

Conversation Data

Messages exchanged through chatbots deployed via the Service are stored within your tenant's isolated database schema.

2. How We Use Your Information

• To provide and maintain the Service
• To authenticate your identity and manage your account
• To provide customer support
• To send important service notifications
• To improve and optimize the Service
• To detect and prevent fraud or abuse

3. Data Isolation

UtterUnicorn uses schema-based multi-tenancy. Your data is isolated in a dedicated database schema, separate from other tenants. No other tenant can access your data.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Third-party services that help us operate (e.g., cloud hosting, email delivery, error tracking)
• Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS), encrypted sensitive fields at rest, role-based access controls, and regular security audits.

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your data at any time. Upon account termination, data is deleted within 30 days.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing

8. Cookies and Analytics

We use essential cookies for authentication and session management. We use Google Analytics for website analytics. You may opt out by adjusting your browser settings or using the Google Analytics opt-out browser add-on.

9. Children's Privacy

The Service is not intended for use by individuals under 16 years of age. We do not knowingly collect personal data from children.

10. International Data Transfers

Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for international data transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at privacy@utterunicorn.com.