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Privacy Policy

Last Updated: 23 October 2023

1. Introduction

UtterUnicorn is unwavering in its commitment to the confidentiality, integrity, and security of your personal information. This Privacy Policy meticulously delineates the categories of information we collect, our methodologies for using such data, and our robust security practices.

2. Information We Collect

2.1. Organizational Data

This encompasses comprehensive records of text and audio conversations and transactions between UtterUnicorn and its clients. Text conversations, audio files, transaction details, and metadata associated with communications fall under this category.

2.2. Customer Data

This includes but is not limited to personal details like name, email address, preferences, and inquiries submitted during interactions, alongside any additional information volunteered by users to enhance service personalization.

2.3. Technical Data

This category involves collecting log files, IP addresses, device type, browser information, and usage statistics to safeguard app integrity, prevent unauthorized access, and identify potential security threats.

3. How We Use Your Data

3.1. Service Optimization

Utilizing conversation logs and interaction data to refine our AI algorithms, ultimately aiming for supreme efficiency and user satisfaction.

3.2. Analytics

Employing aggregated, anonymized data to analyze trends, augment user experience, and ensure a secure, seamless environment.

3.3. Communications

Proactively informing users about vital updates, changes, or significant announcements pertinent to our services.

3.4. Security

Diligently working to bolster the integrity of our platform, guarding against unauthorized or malicious activities.

4. Data Protection and Security

4.1. Encryption

Ensuring all user data, whether at rest or in transit, is securely encrypted.

4.2. Access Limitation

Enforcing stringent access controls to protect sensitive data, defined as any information that, if disclosed, could result in harm or unauthorized access to user data.

4.3. Data Anonymization

Leveraging anonymization and pseudonymization techniques in our analytics processes to maintain user anonymity.

5. Data Retention and Deletion

5.1. Retention Period

Adhering to the data minimization principle, we store user data only for the duration necessary for its intended purposes.

5.2. Right to Deletion

Empowering users to request data deletion upon terminating their relationship with UtterUnicorn.

6. Data Sharing and Third Parties

6.1. Service Providers

Engaging with third-party vendors solely for operational necessities, bound by stringent confidentiality agreements. A detailed list of third-party categories and purposes is available upon request.

6.2. Legal Compliance

Disclosing data when mandated by law or required to comply with legal proceedings, ensuring adherence to legal obligations.

7. User Rights

7.1. Access, Rectification, and Consent

Facilitating user access to their data, the ability to rectify inaccuracies, and transparent mechanisms for providing and withdrawing consent.

7.2. Erasure and Data Portability

Enabling users to request data deletion and access their information in common, portable formats.

7.3. Granular Consent Options

Providing users with granular options to give or withhold consent for specific types of data processing.

8. International Data Transfers

Maintaining rigorous compliance with global data protection standards, we ensure secure and lawful international data transfers, respecting user rights across borders.

9. Third-Party Links

Our service may include links to third-party sites, for which we encourage users to review privacy practices. We disclaim responsibility for their data handling.

10. Policy Updates

We promptly publish modifications to this policy on this page, urging users to review periodically to stay informed.

11. Contact Information

For privacy-related inquiries or concerns, please contact us at hello@utterunicorn.com, ensuring open and transparent communication channels.

12. Jurisdiction

This policy adheres to Singapore laws, with local courts resolving disputes, providing legal clarity and consistency.

13. Child Safety

Dedicated to safeguarding young users, we comply with COPPA, GDPR, and other relevant legislation, ensuring appropriate parental consent mechanisms are in place for users below the age of 16 (or 13 in some jurisdictions).

14. Accessibility

This policy is crafted in plain language, ensuring accessibility and comprehensibility for all users.

15. Regular Audits and Reviews

Committed to excellence, we conduct regular audits and reviews of our privacy practices, documented thoroughly, with outcomes used to drive continuous improvements in privacy and security.

16. Incident Response and Data Breach

Our comprehensive incident response plan ensures swift action and clear communication in the event of a data breach, including timely user notification and rigorous preventive measures to mitigate future risks.

17. Employee Training and Awareness

Our employees undergo regular privacy and security training, ensuring they are equipped to uphold our high standards of data protection and user privacy.

UtterUnicorn's commitment to privacy and data protection reflects the highest standards of practice, demonstrating our dedication to earning and maintaining user trust, in alignment with global regulatory requirements and best practices.

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