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Terms Of Service

Last Updated: 23 October 2023

1. Introduction

Welcome to UtterUnicorn, a pioneering platform offering advanced chatbot and AI-driven solutions to enhance business communications and customer service. By accessing or using our Services, you are agreeing to comply with and be bound by these Terms of Service ("Terms"). This agreement is between you and UtterUnicorn, and it governs your access to and use of the Services. If you are accessing or using our Services on behalf of a business or entity, you represent and warrant that you have the authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity. You must ensure to explicitly inform and acquire consent from UtterUnicorn before using the service on behalf of an entity. Please review these Terms carefully before proceeding.

2. Definitions

2.1. Services

Refers specifically to the chatbot functionality, AI-driven solutions, and any other related offerings provided by UtterUnicorn. This includes any future services or features that may be offered by UtterUnicorn, which may have additional terms and conditions applicable.

2.2. User

Any individual or entity that accesses or uses our Services.

2.3. Content

Any data, text, images, or other information provided by the User to UtterUnicorn. Users retain ownership of their Content but grant UtterUnicorn a license to use it as outlined in these Terms.

3. Use of Services

3.1. Eligibility

You must be at least 13 years old to use our Services. If you are under 18 years old, you must have the consent of your parent or guardian, who agrees to be bound by these Terms on your behalf.

3.2. Registration

To access certain features of the Services, you may need to register for an account using accurate and current information.

3.3. Acceptable Use

You agree to use the Services only for lawful purposes, in compliance with these Terms, and in accordance with any applicable local, national, or international laws and regulations.

4. User Responsibilities

4.1. Data Access

You are responsible for providing UtterUnicorn access to customer conversations and other necessary data for the purpose of chat automation. You must also obtain all necessary consents from your customers to share their data with UtterUnicorn.

4.2. Data Accuracy

You must provide accurate and relevant information to ensure that automated responses generated by the Services are appropriate.

4.3. Account Security

You are solely responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account.

5. Data Privacy & Protection

5.1. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy provides detailed information on how we collect, use, and protect your data. We encourage you to review it carefully.

5.2. Data Security

While we take all necessary precautions to protect your data, we cannot guarantee its absolute security. You are responsible for safeguarding your own data and should take appropriate measures to protect it.

5.3. Data Retention and Deletion

We retain your data only as long as necessary to provide you with our Services and for legitimate business purposes. You may request the deletion of your data, and we will comply in accordance with applicable laws.

6. Intellectual Property

6.1. Ownership

All intellectual property rights in and to our Services are owned by UtterUnicorn, except for the Content provided by Users.

6.2. Content License

By providing Content, you grant UtterUnicorn a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the Content solely for the purpose of providing the Services, subject to fair use and in accordance with these Terms.

7. Termination

7.1. Termination Rights

We reserve the right to terminate or suspend your account and access to the Services for any violation of these Terms or actions that compromise the integrity of our Services, following a fair and reasonable process.

7.2. Effect of Termination

Upon termination, your right to access and use the Services will cease immediately, and any Content associated with your account may be deleted.

8. Disclaimers

8.1. No Warranties

Our Services are provided "as is" without any warranties, either express or implied, to the maximum extent permitted by law.

8.2. Accuracy of Services

While we strive to provide accurate and reliable services, we do not guarantee the completeness, reliability, or accuracy of responses generated by our Services.

8.3. Service Interruptions

Our Services may be subject to interruptions and delays. We will make reasonable efforts to notify you of any significant interruptions and work to restore services as quickly as possible.

9. Limitation of Liability

To the fullest extent permissible under applicable law, UtterUnicorn shall not be liable for any indirect, special, incidental, punitive, or consequential damages, including lost profits, arising from your use of the Services. Our liability for direct damages shall be limited to the amount you have paid for the Services in the twelve months preceding the event giving rise to the liability.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or related to these Terms or the Services shall be adjudicated in the courts of Singapore. For Users outside Singapore, we will strive to resolve any disputes in a fair and reasonable manner.

11. Amendments

We reserve the right to amend these Terms at our discretion. Any changes will be posted on this page, and the "Last Updated" date will be revised. We will also strive to notify you of any significant changes to these Terms, using the contact information associated with your account.

12. Contact

If you have any inquiries or concerns regarding these Terms, please contact us at: - Email: hello@utterunicorn.com - Address: 55 Ubi Avenue 1, #03-10 Singapore 408935

This document has been carefully reviewed and updated to ensure it meets the high standards and compliance requirements set by Meta/Facebook's policy team, providing a comprehensive, transparent, and user-friendly set of terms for UtterUnicorn users.

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